Help
How KAAM works, what it costs, and what happens at each step - for people who need something done and for the professionals who do it.
What KAAM is for
KAAM is a UK marketplace for everyday help and work. You describe what you need once, KAAM turns it into a clear scope, invites verified people who match it,…
What KAAM costs
Posting is free, with no limit. A household can post as many jobs as it needs, with no card and nothing to pay at any point. Professionals pay a flat monthly…
Payments go directly between you and the professional
KAAM does not process the payment between a customer and a professional. You agree the method between you (bank transfer, card machine, cash) and pay the…
Verification and what the badges mean
Professionals are verified before they can be matched to jobs. Depending on the service, KAAM checks: Identity of the person running the business. Business…
How bids are compared
Every bid uses the same structure so it can be compared like for like: labour, materials, other costs, VAT, total, earliest start, duration, warranty,…
Cancelling a job
Before a job is agreed - the customer can cancel it at any time. Nothing is charged to anyone. Once the contract is confirmed, and until the work is complete…
Submitting, revising and withdrawing a response
A draft response is private to you until you submit it. Submitting freezes a version that cannot be changed. You can revise by submitting a new version while…
What support can and cannot do
KAAM support is AI-first. The assistant can explain how KAAM works, check the status of your account, jobs, bids, awards, verification and billing, and take a…
Something not covered? If you have an account, the assistant on the Support page can look at your jobs and billing. To report something, see safety and reporting.