What support can and cannot do

KAAM support is AI-first. The assistant can explain how KAAM works, check the status of your account, jobs, bids, awards, verification and billing, and take a small number of reversible actions for you (for example withdrawing a bid or cancelling a draft job) after you confirm.

Some matters are always handled by a person: billing disputes, identity conflicts, legal complaints, suspensions and suspected fraud. The assistant will gather the context and open a case so the team can decide quickly. You can see your cases on the Support page.